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Today we are looking at the differences in the warranty for buying blinds online. Many people choose this do it your self route without considering the warranty. Blinds and shades can fail. Cords break, mechanisms fail, fabric can fall apart or the dreaded mother in law has visited and managed to ruin your shade by not knowing how to properly raise or lower the product. What happens when you need a repair after the short warranty expires? Nothing! Warranty is up and they don’t care.
That is the why we sell Hunter Douglas Window Fashions. The warranty is longer. They have an extensive dealer network that can assist with warranty issues. There are Authorized Service Centers throughout the nation to help expedite warranty repairs. Ogden Blinds is an Authorized Repair Center or ASC. We can repair most blinds for Hunter Douglas.
| Brand | Warranty Duration | Covered Items | Exclusions | Original Owner Only | Additional Costs | Special Terms | Claim Process |
| Hunter Douglas | Lifetime Limited | Defects in materials, workmanship, or failure to operate (lifetime)
·All internal mechanisms ·Components & brackets ·Fabric delamination ·Operational cords (7 years) ·Motorization components (5 years) |
·Wear and tear ·Abuse, accidents, misuse or alterations to the product ·Exposure to elements (sun damage, wind, water/moisture) and discoloration or fading over time ·Failure to follow our instructions with respect to measurement, proper installation, cleaning, or maintenance |
Yes | ·Shipping
· Cost of removal · Re-installation |
Replace ALL blinds in same room if one is discontinued | Contact original dealer or Authorized Service Center
Ogden Blinds is an Authorized Service Center
|
| Bali | 5- Year Limited | ·Original defects in materials or workmanship
·All internal mechanisms, components, and brackets ·Operating cords and vertical blind vanes (3 years) |
·Wear and tear
·Damage caused by abuse, accidents, alterations, misuse; failure to follow instructions for measurement, installation, use, cleaning, or maintenance ·Discoloration, fading, cracking, shrinking, or stretching caused by long exposure to direct sunlight ·Slight color variation; natural variations in color, grain, or weave of organic materials ·Slight warping of wood blinds or shutters; excessive warping caused by moisture or high humidity ·Unfinished cornices and valances; Palladian shelves |
Yes | ·Shipping
·Labor: · Taking product down ·Re-measuring · Re-installation
|
Mail details regarding nature of problem, location of product, etc. to:
Customer Service Center
Springs Window Fashions, LLC
8467 Route 405 Highway South
PO Box 500
Montgomery, PA 17752-0500 |
|
| Blinds.com | Standard 3- Year | ·Manufacturer defects and shipping damage (15 calendar days)
·Materials, operating mechanisms, and other parts (3 years)
|
·Variations in texture, construction, or color of natural products, slight warping of wood products, and natural color changes to materials that take place over time
·Product failure due to any of the following: ·Improper installation, operation, or cleaning ·Wear and tear ·Excessive exposure to heat, sunlight, or moisture ·Damage from children, pets, or insects Improper cleaning ·Alteration ·Products that exceed size recommendations or are outside of product specifications ·Stock/ quickship products |
Yes | ·Shipping | Call number on website with original order number | |
| Select Blinds | 3- Year Limited | Any defects in materials or workmanship (3- years)
·All internal working parts |
· | Yes | $15 shipping | Call number on website with original order number |
