Today we are looking at the differences in warranties for buying blinds online. Many people choose this do it your self route without considering the warranty. Blinds and shades can fail. Cords break, mechanisms fail, fabric can fall apart or the dreaded mother in law has visited and managed to ruin your shade by not knowing how to properly raise or lower the product. What happens when you need a repair after the short warranty expires? Nothing! Warranty is up and they don’t care.
That is the why we sell Hunter Douglas Window Fashions. The warranty is longer. They have an extensive dealer network that can assist with warranty issues. There are Authorized Service Centers throughout the nation to help expedite warranty repairs. Ogden Blinds is an Authorized Repair Center or ASC. We can repair most blinds for Hunter Douglas.
| Brand | Warranty Duration | Covered Items | Exclusions | Original Owner Only | Additional Charges | Special Terms | Claim Process |
| Hunter Douglas | Limited Lifetime | · Defects in materials, workmanship, or failure to operate (lifetime)
· All internal mechanisms · Components & brackets · Fabric delamination · Operational cords (7 years) · Motorization components (5 years) |
· Wear and tear
· Abuse, accidents, misuse or alterations to the product · Exposure to elements (sun damage, wind, water/moisture) and discoloration or fading over time · Failure to follow our instructions with respect to measurement, proper installation, cleaning, or maintenance |
Yes | · Shipping
· Cost of removal · Re-installation |
Replace ALL blinds in same room if one is discontinued
(terms apply in our experience) |
Contact original dealer or Authorized Service Center
Ogden Blinds is an Authorized Service Center
|
| 3 Day Blinds | Limited Lifetime | · Operating mechanisms (other than motors and remote controls) and components
· Cords and ladders (7 years) · Fabrics, motors, and remote controls (5 years) · Shutter components and workmanship
|
· Wear and tear
· Exposure to the elements · Material discoloration/ fading over time · Product failure due to improper installation, operation, or alteration by anyone other than a 3 Day Blinds representative · Abuse, misuse, damage from pets and insects · Normal variations in color grain or texture of natural products, slight warping of wood products, and natural color changes to materials that take place over time · Products that exceed size recommendations or are otherwise made outside of 3 Day Blinds specifications |
Yes | After 1 year:
· Removal · Installation |
In the event that there are multiple products in same room, only the defective product will be repaired or replaced | Call with order number and original invoice |
| Alta | Limited Lifetime | · Defects in materials, mechanisms, workmanship, and failure to operate
· All internal mechanisms, components, and brackets · Fabric delamination · Operational cords, ladders, and tapes (7 years) · Motorization components and accessories (5 years) · Exterior Roller Shades (5 years) · Specialty shades (1 year) · Shutters (25 years) |
· Wear and tear
· Abuse, accidents, misuse, or alterations to the product · Exposure to the elements (sunlight, salt air, wind, water/moisture, high humidity, or corrosive materials) which may cause discoloration, fading, cracking, shrinking, stretching, or warping over time · Failure to follow our directions with respect to measurement, proper installation, cleaning, operation of the product, or maintenance · |
Yes | · Removal
· Re-installation · Shipping (after 12 months) |
In the event that there are multiple products in same room, only the defective product will be repaired or replaced | Contact original dealer for warranty assistance |
| Graber | Limited Lifetime | · Original defects in materials or workmanship
· All internal mechanisms, components, and brackets · Operating cords, pleated shades without looped tape, 2’ horizontal viny blind slats, and vertical blind vanes (3 years) · Motorization components and accessories, draperies, fabric covered cornices and valances, soft shades and accessories, exterior solar shades (5 years)
|
· Wear and tear
· Abuse, misuse, failure to follow instructions for measurements, installation, use, cleaning, or maintenance Discoloration, fading, cracking, shrinking, or stretching caused by long exposure to sunlight · Slight color variation; natural variations in color, grain, or weave of natural materials · Slight warpage of wood blinds or shutters; excessive warpage caused by high humidity · Unfinished cornices and valances; Palladian shelves · Fabric used for “Customers Own Material” orders |
Yes | · Shipping
· Labor: ·Taking product down · Re-measuring · Re-installation |
In the event that there are multiple products in same room, only the defective product will be repaired or replaced | Mail original sales receipt, details regarding problem to:
Spring Window Fashions, LLC
8467 Route 405 Highway South PO Box 500 Montgomery, PA 17752- 0500 |
